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Frequently ask questions

You’ve got questions? We’ve got answers. If we’ve missed anything, we are an email away

  • Check-in begins at 3:00pm.
  • Check-out is at 12:00pm.
  • If you arrive early, we’ll do our best to accommodate you. You’re always welcome to leave your luggage with us at the front desk. Please contact us for more information regarding early check-in or late check-out.
  • Our hotels offer a 24/7 concierge service.
  • Margutta 19 offers guests 24/7 room service.

Our properties offer a selection of in-house dining options open to guests, locals and visitors:



EMME Restaurant is located at our Margutta 19 property and is open daily for lunch, dinner and drinks. The restaurant offers both indoor seating and tables in our stunning secret garden.  


Babuino Terrace 

At Babuino 181 you can find our fabulous rooftop terrace bar which offers an aperitivo formula of drinks and light snacks as well as an à la carte menu.  


da Mariolino  

In our historic townhouse at Mario de’ Fiori, 37, we create modern takes on Roman classics with an emphasis on nourishing food and clean flavors. Come for lunch, dinner or one of our fabulous cocktails. 

We offer both refundable and non-refundable rates: 


Refundable rate 

  • No penalty in case of modification or cancellation more than 3 days before the arrival.

  • 100% penalty in case of no shows, modification or cancellation less than 3 days before arrival.

  • Credit card details are required only to guarantee/secure reservation.


Non-refundable rate 

  • The total amount of the reservation will be charged by credit card at the time of booking.

  • The total price of the reservation is not refundable.  

  • In the case of cancellation or no show the total amount of the reservation will be charged.  

  • Non-smoking
  • Air conditioning
  • Designer toiletries
  • Marble bathrooms with separate bath and shower
  • Complimentary minibar
  • Nespresso coffee maker
  • 50” flat screen TV
  • King bed
  • Morning newspaper delivered to your room
  • Hair dryer

Our hotels are located right in the heart of Rome’s city centre in the vibrant Spanish Steps. All properties are within walking distance of attractions like the Spanish Steps, Trevi Fountain, Piazza del Popolo, the Colosseum, Vatican Museum, and the Borghese Gardens – along with some of the city’s best restaurants, cafés, and boutiques. Our concierge will happily book restaurant reservations and tours for you.


For more information on our location see our Neighbourhood Map.


Our concierge is on hand 24/7 to assist with recommendations, reservations and suggestions to make your stay with us unforgettable.

Take a look at our Roman Notebook for more information about seasonal and current events, insider tips and more inspiration about how to make the most out of your time in Rome.

All of our hotels are located in the Spanish Steps neighbourhood of Rome’s historic centre, close to both Spagna and Popolo metro stations and about a 45-minute drive from Fiumicino airport.


We are happy to organise a door-to-door private transfer from the airport to your accommodation with a luxury Mercedes vehicle. Please contact us to arrange this service before your stay.


Unfortunately we cannot accommodate pets in our rooms. For more information, please contact us directly